It is well established that patient trust is a function of perceived competence and perceived care.  Perceived competence affects how much clients may rest problems and safety to their attendants.  It is therefore how reliable they perceive their helpers are.  Empathy is a central approach in winning perception that one cares. Therefore a reliable and empathetic worker wins trust of his clients, and such an organization wins trust of all clients and society.

Staffs of Union Hospital may interpret CARE in a special way.  C for cost-efficient, A for active, R for reliable, and E for empathetic.

The Hospital strives to develop a non-blame culture through educational attitude to solve problems.  Some aspects on training is also briefly explained in this blog.